Instacart's shopper app experienced a widespread outage on Thursday, with over 2000 reports of issues on Downdetector. Users in major cities like San Francisco, Jacksonville, Chicago, and Los Angeles faced problems.
Instacart's IT team acknowledged the issue and apologized for the inconvenience, stating they were working to resolve it as quickly as possible.
Several customers took to social media to express their frustration, with one user unable to complete an order or access customer information.
For shoppers experiencing issues, Instacart suggests trying the following fixes:
- Force close and restart the app
- Clear cache and data
- Update the app to the latest version
- Check internet and VPN settings
- Reinstall the app
Additional tips include logging out and back in, checking account status, waiting 15-30 minutes, and contacting Instacart Support if issues persist.
