IndiGo Flight Crisis: Bollywood Stars Urge Passengers to Show Kindness to Ground Staff
Image Source: Internet
A wave of flight cancellations and delays has gripped India's major airports, including Delhi, Hyderabad, and Bengaluru, leaving thousands of passengers stranded. Amid the chaos, actors Sonu Sood and Vir Das have appealed to the public to be patient and show kindness to IndiGo's ground staff, who are often at the receiving end of frustrated passengers' anger. The airline has cancelled over 1,000 flights in the past four days, citing 'operational challenges' due to minor tech glitches, winter schedule changes, and weather conditions. Passengers have taken to social media to express their frustration, with some even lashing out at the airline's frontline employees. In a bid to ease the situation, IndiGo has announced a 'full waiver' on all cancellations and rescheduling requests of bookings between December 5 and December 15. The airline has also apologized for the inconvenience caused to passengers and assured them that it will do everything in its capacity to help them. Vir Das took to social media to urge passengers to direct their frustration towards the airline's senior management, who he believes should be held accountable for the operational crisis. He suggested that the CEOs and VPs should take shifts at the airport to address the concerns of angry travellers. Sonu Sood also shared a video message, appealing to passengers to be patient and understanding towards the ground staff, who are often helpless in such situations. He reminded passengers that the ground staff are carrying the weight of cancellations and delays, and that it's their responsibility to support them during this tough time. The airline's operational crisis has sparked a debate on social media, with some passengers demanding damages and others calling for greater accountability from the airline's management. However, the appeal from Bollywood stars Sonu Sood and Vir Das has highlighted the importance of showing kindness and understanding towards the airline's frontline employees, who are often at the receiving end of passengers' anger.
