Louis Rossmann, a prominent tech influencer and right-to-repair activist, has threatened Samsung with a lawsuit over a defective SSD refund. Rossmann, with over 250,000 YouTube subscribers, purchased a Samsung 990 Pro SSD for $330, which turned out to be defective within the warranty period.
He alleges that Samsung did not sufficiently fulfill the warranty terms. Rossmann shared emails exchanged with Samsung, revealing that the company asked for the drive to be tested at their center, claiming it was working properly after the tests. However, upon receiving the device back, Rossmann found it still showed the same errors.
He demanded a new 4TB 990 Pro SSD within 60 days, threatening to take Samsung to court if not fulfilled. Samsung responded, offering a cash refund of $330, citing that they do not have new units in stock. Rossmann claims the unit is still available on Amazon and other retailers, and Samsung should replace it instead of paying three times more to buy a new unit.
Samsung clarified that refund in such cases is determined at the device's current market value, as determined by the current sale price at Samsung.com/US. Rossmann owns Rossmann Repair Group, specializing in MacBook logic board repairs, and founded the Repair Preservation Group to advocate for right-to-repair legislation.
