Amid mounting criticism over the Central Board of Secondary Education's (CBSE) new On-Screen Marking (OSM) system, the company handling the digital evaluation platform has defended it, saying the complaints are isolated and not indicative of a broader technological failure.
Coempt Edu Tech CEO VSN Raju said allegations that the system was riddled with issues were 'absolutely wrong', even as students continued to raise concerns over blurred answer sheets, mismatched copies and repeated portal crashes.
CBSE introduced OSM for Class 12 board examinations in 2026, digitising answer-book evaluation in a move the board said would reduce manual intervention and eliminate totaling errors.
However, the rollout has triggered controversy after several students alleged discrepancies in answer sheets provided by the board.
Raju said Coempt's preliminary findings pointed to 'human error' during scanning and not a fault in the technology, adding that the company was investigating the matter.
He also said that around 95% of students who applied for copies of their answer booklets had already received them and maintained that the scanners used by the company were industry standard.
