India Probes IndiGo Flight Chaos: Govt Orders Inquiry, Refunds, and Fare Caps

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```json { "title": "India Probes IndiGo Flight Chaos: Govt Orders Inquiry, Refunds, and Fare Caps", "article": ` The Indian government has launched an investigation into a spate of flight cancellations and disruptions by IndiGo, the country's largest airline. The probe, ordered by the Civil Aviation Minister, will examine the circumstances leading to the cancellations and determine accountability. The Directorate General of Civil Aviation (DGCA) has issued a show-cause notice to IndiGo, asking the airline to respond within 24 hours. The airline has been facing widespread criticism for its handling of the situation, including mass cancellations that left thousands of passengers stranded. The government has also ordered IndiGo to issue refunds to affected passengers by December 7 and ensure that their baggage is delivered within 48 hours. Additionally, the ministry has capped airfares between ₹7,000 to ₹18,000, citing "public interest" and a need to stabilize prices. The investigation committee, comprising four members, will assess the circumstances surrounding the cancellations and recommend measures to prevent similar disruptions in the future. The government has also directed airlines to maintain adequate ticket availability, avoid steep fare spikes, and provide maximum support to affected passengers. The development comes as IndiGo continues to face criticism for its handling of the situation, with passengers and industry experts expressing concerns about the airline's operational efficiency and customer service. The Civil Aviation Minister has emphasized the need for accountability and has assured passengers that the government will take necessary actions to prevent such disruptions in the future. ` } ```