IndiGo CEO Sets Timeline for Normalcy Amid Ongoing Flight Disruptions
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IndiGo's Pieter Elbers has apologized for the recent flight disruptions that have affected thousands of passengers across Indian airports. In a video statement, he acknowledged the inconvenience caused and expressed gratitude for customers' understanding. The airline expects to see a significant reduction in flight cancellations, with fewer than 1,000 expected on Saturday. Elbers emphasized that it will take some time for operations to return to normal, which is anticipated to happen between December 10-15. To address the crisis, IndiGo has implemented three key measures: enhanced customer communication, prioritizing stranded passengers' travel, and aligning crew and planes to ensure a smooth restart. The airline's staff has been working tirelessly to restore customer trust and confidence. The crisis has been particularly severe on Friday, with over 1,000 flight cancellations. However, Elbers expressed confidence in IndiGo's ability to recover and strengthen its reputation over time. The airline is committed to providing support to affected customers and ensuring their travel plans are restored as soon as possible.
