The Indian Railway Catering and Tourism Corporation (IRCTC) has intensified its anti-fraud and cybersecurity initiatives to ensure genuine passengers receive fair access to ticket bookings.
As part of these efforts, IRCTC has deactivated 3.03 crore suspicious user IDs in 2025 and intercepted substantial volumes of malicious online traffic on a regular basis.
IRCTC has also taken action against fraudulent digital identities by blocking 13,343 suspicious email domains during the year.
The corporation has achieved significant milestones in internet ticketing during 2025-26, registering record-breaking growth in online reservations while simultaneously strengthening its mechanisms to combat cyber fraud and unauthorised bookings.
According to official data, IRCTC booked an average of 14.53 lakh tickets per day during 2025-26, marking a notable increase from the 13.88 lakh average daily bookings recorded in 2024-25.
The highest-ever per-minute booking record was achieved on August 16, 2025, when 37,410 tickets were booked at 10:02 AM, while the platform registered its highest-ever single-day booking volume of 18.40 lakh tickets on August 19, 2025.
Digital platforms continued to dominate railway reservations, with nearly 89 per cent of all reserved railway tickets in 2025-26 being booked through IRCTC's online channels.
A voice and text-based chatbot named AskDisha is playing a major role in the booking of tickets, PNR status enquiry, ticket cancellations and refunds, and is powered by Microsoft Azure.
